Imogene Was Here | FAQ
Shopping
What do you sell?
Women's clothing and accessories, plus a small but mighty men's section. Well-made basics and pattern and color combinations you won't find on every other rack.
Who shops here?
Women of all ages. No dress code, no age limit. If you want to try something new, you belong here.
I have a Pinterest board full of looks and no idea where to start. Can you help?
Yes, please. Bring your board into the store and we'll help you build the looks. Shopping online? Send us a DM.
How often do you get new pieces?
Every week, in store and online, with monthly drops coming soon. Follow us on Instagram to be first in line.
Shipping + Pickup
When will my order ship?
Online orders are fulfilled within 1 to 5 business days and ship via the carrier of our choice. You'll get a tracking number once your order ships.
How much is shipping?
A flat $9 within the United States. Orders over $75 ship free.
Do you ship outside the U.S.?
We ship within the United States only, except Alaska, Hawaii, and Puerto Rico.
Can I buy online and pick up in the store?
Absolutely. Select free in-store pickup at checkout and we'll email you when your order is ready, usually within 1 to 2 business days. Pick up during regular hours.
Returns + Exchanges
What is your return policy?
Returns are open for 14 days from purchase, for store credit. Items must be unused, unworn, in original packaging, with tags attached, and you'll need your receipt or proof of purchase. Online returns are issued as store credit once we approve them, and a Shopify account is required to receive it.
How do I start a return?
Email returns@imogenewashere.com, then mail your item with your proof of purchase to PO Box 514, Palisade, CO 81526. You cover return shipping unless the item was damaged in transit.
Which items are final sale?
Sale items, gift cards, plants, special orders and personalized items, food, holiday items, jewelry, sunglasses, drinkware, and self care and hair items and accessories are final sale. Questions? Get in touch.
What if my order arrives damaged or wrong?
Check your order when it arrives. If something is defective, damaged, or wrong, email returns@imogenewashere.com right away and we'll make it right. We cover return shipping on items damaged in transit, and approved refunds go to your original payment method within 10 business days.
Visiting The Store
Where can I find you?
Find us at 237 Main Street in downtown Palisade, Colorado.
What are your hours?
Monday through Saturday, 10 a.m. to 5 p.m., and Sunday, 10 a.m. to 3 p.m. Hours may change seasonally.
Gift Cards
Do you sell gift cards?
Yes. Buy one in store, or DM us to purchase. Gift cards can be used in store only at this time, and at our sister store, Harlow Lifestyle and Gift. Gift cards are final sale.
Our Sister Store
Who is your sister store?
Harlow Lifestyle and Gift, our sister shop in Palisade with the same owners and a whole different mix of local and unique finds. You'll find jewelry, bath and body goods, games, Baggu bags, Jellycat plushies, and more. Our gift cards work there. Shop online at www.harlowpalisade.com
Still have a question?
Stop by 237 Main Street or send us a DM on Instagram (@imogene.was.here). We love a good question.